Booking conditions


1. General regulations

These general conditions are valid for all natural or legal persons (in the following text the Traveler), who arrange the booking or some other services through Tourist Agency ALTERNATURA  (in the following text the Agency), presented on the Agency’s Internet pages ( or some other Agency’s advertising material or pages. These general conditions are constituent part of the contract on travelling (in the following text Voucher) which confirms that the Agency arranged certain booking or some other service in the name or for the Traveler (in the following text the Reservation ) with the providers of the services (in the following text the Host). With the booking of the Reservation the Traveler confirms that he understood all the general conditions and that he will obey them absolutely. With the booking of the Reservation all these alleged general conditions become legaly binding for the Traveler and the Agency. The Agency in this bussiness stands as the intermediator.

2. The Agency’s offer

The Agency offers to the Traveler the accomodation and the other services presented on the Agency’s internet pages. The Agency signs with the Hosts a special contract on intermediation and arranges with the Host the price of the accomodation unit. The Host obligates himself  that all alleged data about his object and the accomodation units are true, responsabile for the autencity of the data and gives the Agency the authority to book the Reservations with the Travelers in his name. The accomodation units are described according to the official categorization of the authorized institution and according to the questionaries filled by the Host. The Host garantees that all the photos presented on the Agency’s internet pages are authentic.

3. Agency’s Obligations

The Agency obliges itself to make the arranged Reservation realised, according to the traditions in the tourism industry. The Agency provides the services according to the information published on the day of the confirmation of the Reservation from the part of the Traveler except in the circumstances beyond its control. If some disagrement between the Traveler and the Host appears, the Agency obligates itself to help resolve the problem according to the mutual pleasure.

4. The price of the service

The price is connected with the presented service (only bed, bed with breakfast, half-bord or sth similar) and presented equipment of the accomodation unit. The price includes the fee which the Traveler has to pay to the Agency for its services. The other services not alleged on the price list has to be payed additionally. If the air-conditioning is not included in the price that has to be nominated additionally on the page of the certain object. The prices  are arranged on the basis of the contract with the Hosts and our partners and does not have to match the prices published on the price list sin the facility in which the Traveler sojourn. The eventual difference in the price can not be the subject of the complaint. The prices are appointed in HRK. The Agency keeps the right to change the prices. The Travelers who already made the down payment or payed the total amount for the Reservation the Agency garantees the service according to the agreed price.

5. Sojourn tax

The Traveler pays the sojourn tax together with the payment of the last amount of money in the name of the Reservation or to the Host when arriving in the accomodation unit or to the Agency if the total payment is agreed to be payed to the Agency. For those objects where the sojourn tax has alredy been included in the price that is nominated specifically. Sojourn tax usually amounts 7 kn per adult person (cca 0,95 EUR). In some less developed tourist areas in Croatia could be smaller. Also it is smaller in the pre-season or post-season. Children from the age of 12 to 18 are entitled to a 50% of that amount while the children under the age of 12 do not pay the sojourn tax. The Agency will explicitly inform the guest of the residence fee payment obligation, instructing the guest to pay via the Agency. If the guest has not been explicitly informed via e-mail or over the phone, the guest will pay the residence fee directly in the hotel where he/she is staying.

6. The rights and the obligations of the Traveler

The Traveler realizes the Reservation according the determined conditions with the Agency nominated in the Voucheru issued in his name. If the Traveler wants to change the conditions from the Voucher (greater number of persons than at the moment of the agreement of the reservation, enlargement of the sojourn etc. ) he has to inform the Agency which will arrange the new price and realize the change if possible. The Traveler has the right to use the total presented equipment of the certain accomodation unit according the prices arranged. If he wants some additional services, which are out of the agreed conditions, he has to make the agreement with the Agency and the Host. At the moment of arrival in the accomodation unit, the nominated has to be clean and equiped with the clean laundry, towels . The laundry and the towels has to be replaced with the clean ones every seven days. The Host is obligated to allow to the Guests undisturbed usage of the accomodation unit. The Traveler is obligated to respect the house order and also all the laws of the Republic of Croatia.

7. The process from the quest to the Reservation and the models of payment


The Agency receives the quests from the Travelers by e-mail, telephon, or in the written form or personaly in the Agency’s office, than it inquires the availibility of the certain service and informs the Traveler about the information received. If the Traveler expresses the wish to make the Reservation for the determined term and the determined service in his name, than it makes the alleged term and the service booked on his name. After the confirmation of the Reservation the Traveler gets the instructions for the advanced payment which has to be realized within the dead line announced by the Agency. After the reception of the payment the Traveler will get from the Agency the written documents about his payment from depending the model he chose. If the payment is  through bank accounts traveler is required to pay all transaction expenses arising from transactions.



The Traveler pays 30-50% of the price on the Agency’s account after the agreement of the Reservation and 50-70% together with the sojourn tax directly to the Host (within 24 hours after his arrival in the object). After the reception of the advanced payment the Traveler will get the Voucher with all the data about the Reservation and the receipt will get from the Host.


The Traveler pays 30-50% of the price on the Agency’s account after the agreement of the Reservation and 50-70% together with the sojourn tax also on the Agency’s account, not after 30 days before the Reservation starts. After the Agency gets the advanced payment the Traveler will get the confirmation on payment and after the payment of the rest of the money he will get the Voucher. The traveler will get the receipt from the renter upon the arrival.


If there are less than 30 days to the beginning of the Reservation the total amount together with the sojourn taxes has to payed immediately on the Agency’s account. After the payment the Traveler gets the Voucher, the receipt will get from the renter upon the arrival. If there are less than 10 days to the beginning of the Reservation the Traveler is obliged to send by fax the prove on his payment to the Agency. The Traveler has to pay all expenses of the money transfer including bank provision.


8. Cancelling of Reservations

If the Traveler would like to storn already payed Reservation the next cancelling expenses are valid:

9. Check in, check out (arrival hour and departure hour in the accomodation unit)

The Travelers enter in the reserved accomodation after 13,00 of the first day of the Reservation and leave before 10,00 in the morning of the last day of the Reservation unless agreed otherwise. The Traveler has to come in the reservated unit untill midnight on the day of the beginning of the Reservation or has to inform the Agency about the delay. If does not do so the Reservation is considered cancelled and the cancelling expenses has to be counted.

10. The right of the Agency on changes and cancelling

If the Agency notices possible problems in getting the Reservation realised it is obliged to inform the Traveler about that and recommend another accomodation. In the case that it is impossible to realise the other accomodation the Agency obliges to make the refund of all payed amount from the Traveler to the Agency. If any kind of unpredictable problem which is not possible to prevent occurs at the day of the beginning of the Reservation, so it could not be realised than the Agency will try to find replacement accomodation from its offer. If that solution could not be realised than it will try to help the Traveler to find the alternative accomodation and make the refund of the amount payed on the Agency’s account.

11. Complaints

If there could be seen some failures upon the arrival in the accomodation unit the Traveler is obliged to contact the Agency upon the issue immediately and cooperate with the Agency and the Host in the good faith that the problem will be removed. If the failures could be removed and does not disturb further consumation the Traveler has no right on further complaints. If the failures could not be removed and they influence the quality of the Reservation, the Traveler has to send written complaint about the issue within 7 days upon his return from the vacations and the end of his Reservation and therefore can ask for a adequate refund. The complaint has to be explained with reasonable correct arguments.

12. Other terms

The Agency obligates to protect the personal data about the Traveler and that it will use them with the purpose of Reservation. If the Traveler books the Reservation at the period of some discount than he consumes the Reservation under those conditions. Different actions do not add. The Agency and the Traveler will try to solve eventual problems with mutual agreement and that is not possible than the Court in Split is in the charge of the case and the Croatian juridistic laws.